If you’re experiencing payment issues, we recommend the following steps:

1. Verify that your payment information is up to date in the respective payment system profiles – Apple or Google.
2. Confirm that the card associated with your account is valid and has not expired.
3. If you’re using a new payment method, you may need to call your bank for authorization.
4. Last but not least, check that you have a stable internet connection before completing the transaction.

If you continue to experience problems after following these steps, please reach out to Apple Support or Google Support directly, as they handle all payment processing for iMemo.

You can also reach us via chat support, we are always happy to help 💜