First, if you are getting an error, there are certain things you should check. Make sure you select the right language (the language of the video), have enough storage, have an internet connection, and give access permissions to Subcap.
If you still have problems or get an error, you can reach us from the chat support inside the app.
You can also send us your video so that we can check if there is a bug we haven’t realized. Send us an email with your video: hello@subcap.app